/FAQ
FAQ 2017-10-29T18:40:55+00:00

Frequently Asked Questions

What is your standard lead time?
Our standard lead time is 3 weeks from order/payment date. This means we require the order to be submitted as well as artwork. However, we are flexible and can turn orders around quickly if needed, even as fast as the next business day. Let us know your requirements and we’ll do our best to help.

What are the power requirements?
All of our products use a standard 3-prong plug. Meaning you can plug our products into a standard wall outlet, extension cord or power strip. For more specifics, such as in a trade show environment where ordering power is needed, you will need a 120V 15A outlet.

How are these setup?
We offer the lightest in weight charging stations on the market. Each model can be easily setup by one person within a matter of minutes, if any assembly is required. No special tools or third-party labor needed. We do however offer a concierge service if you’d like for one of our techs to take care of setup and strike at your event.

Do you provide custom solutions?
Absolutely. If one of our product’s doesn’t fit your needs, we’d be happy to discuss and work with you on concept, design, prototyping and production from start to finish. Minimum order quantities* will be applied depending on what type of new product you need.

*Note: For our standard products, there is no minimum order requirement. You can order as little as one unit.

Can you design artwork if we provide a logo?
If you don’t have a design team, just send us your logo and we will design everything you need for your charging station for a small additional fee. However, if you do have a designer, simply use our artwork templates to take full advantage of the branding opportunities. Either way, we will send you a proof for approval of what the artwork will look like on your charging station before going into production.